Kinthali Harshitha

BPO Associate | Operations & Customer Support Specialist

30-116 Auguru Street, 535558, Bobbili, IN.

About

A highly organized and detail-oriented BBA graduate with hands-on experience in BPO operations and marketing analysis, adept at optimizing processes and ensuring data integrity. Proven ability to quickly adapt to corporate environments, leveraging strong communication and problem-solving skills to drive efficiency and enhance customer experiences. Eager to contribute to dynamic roles in operations, customer support, or business process management.

Work

Ascus Tech Private Limited

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Trainee XML Developer

Hyderabad, Telangana, India

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Summary

Learned how to align the data and transformation of the data into a XML code. Learned how to color code the texts according to client requirements. Using tools like SPiZONE Happy Books and SPiCON SCOUPS tools to generate XML code.

TCS (Tata Consultancy Services)

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Trainee Associate

Hyderabad, Telangana, India

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Summary

Managed critical banking operations, ensuring data accuracy and regulatory compliance while providing essential customer support. Resolved customer issues efficiently using internal systems, contributing to improved service delivery and client satisfaction.

Rinex Technology

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Marketing Trainee

Bengaluru, Karnataka, India

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Summary

Analyzed market data to inform strategic marketing decisions and enhance campaign effectiveness for diverse target audiences. Analyzed market trends to recommend improvements for campaign outreach and audience engagement.

Volunteer

Volunteer

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NSS

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Actively participated in community health and environmental initiatives, promoting social welfare and engagement.

Highlights

Participated in health awareness campaigns, blood donation drives, and community clean-up programs, contributing to public health and environmental efforts.

Education

Aditya Degree College for Women

Kakinada, Andhra Pradesh, India
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BBA Business Administration

Courses

Human Resource Management

Financial Accounting

Marketing Management

Vidwan Junior College

Bobbili, Andhra Pradesh, India
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Intermediate Grade: 73.60%

Sri Chaitanya Techno School

Bobbili, Andhra Pradesh, India
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10th Grade: 9.7 Cgpa

Awards

Certificate of Excellence

Tenali Double Horse

Awarded for active participation in Business Plan Development, demonstrating strong entrepreneurial potential and strategic thinking.

Languages

Telugu

English

Certificates

CPBFI Program (Certificate Program in Banking, Finance, and Insurance)

Bajaj Finserv

Digital Marketing

Adhoc Network

Mepro Pearson in Communication Skills

Pearson MePro

Skills

Marketing

Digital Marketing, Market Research, Data Analysis, Campaign Effectiveness.

Operations

Data Processing, Customer Record Maintenance, Issue Resolution, Regulatory Compliance, SOP Adherence, Data Accuracy.

Professional Skills

Customer Service, Communication, Time Management, Problem-Solving, Adaptability, Confidentiality.

Digital Tools

Google Forms, Google Ads, Microsoft Office, XML.

Interests

Creative Hobbies

Craft Works, Drawing, Cooking.

Projects

Social Immersion Project

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Summary

Conducted an in-depth Social Immersion Project focusing on the adoption and impact of FASTag in India.

Community Service Project

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Summary

Completed a Community Service Project analyzing consumer behavior and challenges in online purchases.